Introduction

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject”) who is not already in the public domain.

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.

Imagine Home Improvements is pleased to provide the following GDPR information:

Who we are

Imagine Home Improvements is a small, family-run business consisting of two cousins, Brad and Jay. We have worked together since leaving school and have well over 40 years experience between us. Our team of professionals are skilled in all aspects of windows, doors, Bi-folds, decking, cladding, Fascias, Guttering, small Building works, and bespoke bathroom renovations, including plumbing, electrical, and tiling.

We can help you with any of your home renovation projects. That’s why our customers on Checkatrade give us a 10/10 review.

Personal Data

Imagine Home Improvements uses the information collected from you to provide services and marketing information that Imagine Home Improvements believes may be of interest to you and your business. In having made your initial contact with Imagine Home Improvements, you consent to Imagine Home Improvements maintaining a marketing dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services. Imagine Home Improvements also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Imagine Home Improvements will be acting on the instruction of its client and will aim to ensure that the client is fully GDPR compliant.

Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. Imagine Home Improvements may from time to time use such information to identify its visitors. Imagine Home Improvements may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.

Imagine Home Improvements website uses cookies, which are strings of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Imagine Home Improvements website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Imagine Home Improvements website.

Any information Imagine Home Improvements holds about you and your business encompasses all the details we hold about you and any sales transactions, including any third-party information, we have obtained about you from public sources and our own suppliers, such as credit referencing agencies.

Imagine Home Improvements will only collect the information needed so that it can provide you with its services. Imagine Home Improvements does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Imagine Home Improvements has purchased from a third-party list broker, on behalf of a client.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, provide personalised content & analyse website traffic. A cookie is a small text file stored on your device when you visit a website. Cookies can be \”first-party,\” set by our website, or \”third-party,\” set by a website other than ours.

Types of Cookies

  1. Necessary Cookies: These are essential for the operation of our website, allowing you to navigate and use our services. Without these cookies, our website would not function properly.
  2. Preferences Cookies: These cookies remember your preferences and settings to improve your experience on our website.
  3. Statistics Cookies: We use these cookies to collect information about how you interact with our website, helping us improve and optimise our site.
  4. Marketing Cookies: These cookies track your online activity to help deliver more accurate advertising

In compliance with the UK GDPR and PECR, we require your consent to use non-essential cookies. When you visit our website for the first time, a cookie consent banner will appear, allowing you to choose which categories of cookies you accept or reject.

Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Imagine Home Improvements will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract, if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand, we wish to undertake marketing to you under our legitimate interests, or it is a legal requirement to do so.

  • Analytics services (Google Analytics)
  • Advertising networks (Google, Facebook, Bing, or Amazon)
  • Network service providers who provide the service agreed in your contract
  • Other service providers if purchased through us, e.g. insurance companies
  • Companies we have a joint venture or agreement to co-operate with
  • Companies we have contracts with, to provide you with the services agreed in your contract, e.g. device repair centres
  • If you use direct debits, we will share your data with the Direct Debit scheme
  • Debt collection agencies or other debt recovery organisations
  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to do so by law
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets as part of the process of evaluation and to ensure continuity of service

These third parties have access to your information so that they may perform these tasks on our behalf and they are prohibited by us from using or disclosing your information for any purpose other than to provide this assistance, except to the extent required by law. We may permit our service providers to use aggregate information which does not identify you or de-identified data for other purposes.

Some of the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It will also be processed by staff operating outside the EEA who are owned by and solely work for us. This includes staff engaged in the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy policy and the General Data Protection Regulation (GDPR), and we have the necessary legal contract in place to fulfil these services.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Consent

Through agreeing to this privacy notice you are consenting to Imagine Home Improvements processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing [email protected] or by phoning +44 07570 150663.